Terms and Conditions

Terms and Conditions for Design in London

Effective Date: 15th Januay 2014

1. Introduction Welcome to Design in London, a premier graphic design service provider and brand design agency based in London. These terms and conditions outline the rules and regulations for the use of our services. By engaging with our services, you agree to comply with and be bound by these terms and conditions.

2. Design and Proof File Provision

Design Creation: We will create designs based on the requirements and specifications provided by the client.
Proofing: Before finalizing any design, we will provide proof files for client review. It’s the client’s responsibility to review and approve these proofs.
Revisions: We offer a limited number of revisions as specified in our service agreement. Additional revisions may incur extra charges.
Final Approval: Once the client approves the proof files, any further changes may be subject to additional fees.

3. Payment Terms

Initial Payment: To initiate any project, a non-refundable deposit of 60% of the total estimated cost is required.
Completion Payment: The remaining 40% of the payment is due upon completion of the project, prior to the release of final files or launch of the project.
Methods of Payment: Payments can be made via bank transfer, credit card, or other agreed-upon methods.
Late Payment: Late payments may result in a suspension of work and may incur late fees.

4. Intellectual Property Rights

Ownership: All designs created by Design in London are our intellectual property until full payment is received, after which the client will own the final design.
Usage: We reserve the right to use any work in our portfolio and for marketing purposes unless otherwise agreed upon in writing.

5. Client Responsibilities

Information Provision: Clients must provide all necessary information, materials, and feedback in a timely manner.
Accuracy of Information: Clients are responsible for the accuracy of the materials provided to Design in London.

6. Cancellation Policy

Client Initiated Cancellation: If a client cancels a project after work has begun, the initial deposit will not be refunded.
Company Initiated Cancellation: In rare circumstances, if we must cancel a project, we will refund any payments made beyond the initial deposit.

7. Delivery of Services

Time Frame: We will strive to deliver services within the agreed-upon timeframe. However, delays may occur due to unforeseen circumstances.
Format of Delivery: Final design files will be delivered in formats as agreed (e.g., PDF, EPS, AI).

8. Limitation of Liability

Scope of Liability: Design in London shall not be liable for any indirect, incidental, or consequential damages resulting from our services.
Force Majeure: We are not liable for any failure to perform our obligations if such failure results from events beyond our reasonable control (e.g., natural disasters, pandemics, etc.).

9. Amendments to Terms and Conditions

Updates: Design in London reserves the right to update these terms and conditions at any time. Clients will be notified of significant changes.
Acceptance of Changes: Continued use of our services after any changes constitutes acceptance of the new terms and conditions.

10. Confidentiality

Protection of Information: We commit to protecting any confidential information provided by clients during the course of the project.
Non-disclosure: Both parties agree not to disclose any confidential information to third parties without prior written consent.

11. Dispute Resolution

Negotiation: In the event of a dispute, both parties agree to first attempt to resolve the issue through direct negotiation.
Legal Action: If a resolution cannot be reached, legal action may be taken in accordance with the laws of the United Kingdom, and the courts of London will have exclusive jurisdiction.

12. Client Acknowledgement

Understanding of Terms: By commissioning work from Design in London, clients acknowledge that they have read, understood, and agreed to these terms and conditions.
Representation: Clients affirm that they have the authority to enter into this agreement on behalf of themselves or their organization.

13. Refunds and Exchanges

Refund Policy: Once a project has been completed and final artwork has been delivered, no refunds will be issued.
Exchanges: Requests for exchanges (e.g., changes to the final design) will be considered but may incur additional charges.

14. Quality Assurance

Commitment to Quality: Design in London strives to deliver the highest quality in all our services. If any issues arise with the quality of our work, clients should notify us immediately for rectification.
Limitations: Our quality assurance does not cover errors in client-supplied content.

15. Service Termination

Termination by Design in London: We reserve the right to terminate any project or service for a client who breaches these terms and conditions.
Notification of Termination: In such cases, clients will be notified in writing of the termination.

16. Governing Law

Jurisdiction: These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom.
Binding Agreement: This agreement represents a binding contract between Design in London and its clients.

17. Contact and Communication

Queries: For any questions or clarifications regarding these terms and conditions, clients may contact Design in London through the provided contact channels.

18. Miscellaneous

Entire Agreement: These terms and conditions constitute the entire agreement between Design in London and the client, superseding any prior agreements or understandings.

19. Customer Feedback and Reviews

Encouragement of Feedback: We encourage clients to provide feedback and reviews to help us improve our services.
Use of Feedback: Reviews and feedback may be used by Design in London for promotional or quality improvement purposes.

20. Acceptance of Terms

Agreement: By using the services of Design in London, you are agreeing to be bound by these terms and conditions.